Support & Services Overview

Technical Support

Clients: A current support and maintenance agreement provides clients with access to technical support via telephone, the web, or email from our Extreme Support Department. Technical support is available to answer questions, diagnose problems, determine workarounds, and help customers get the most out of their RippleTech products.
Evaluations: RippleTech’s Extreme Support department guarantees a fast and successful implementation – in less then 2 hours. Our technicians are available to guide you through the install, set-up and ‘best practice’ configurations to ensure that RippleTech’s solution delivers exactly the results that you require.

Professional Services

Although RippleTech’s solutions are easy to implement and use, RippleTech offers a variety of professional services to help clients quickly optimize their investment while achieving and maintaining security and compliance requirements. These services save our clients time and resources through assistance with deployment and implementation, report configuration and training.

RippleTech offers 3 professional services packages; however, any package or service can be customized to meet the specific needs and requirements of the customer.

Frequently Asked Questions

To assist you in finding quick and easy answers to your questions, RippleTech provides a list of FAQs. If you do not find the answer to your technical question, email support@rippletech.com.

Documentation

RippleTech provides one central location for all available product and service documentation. If you can not find a specific document, please email support@rippletech.com.

 

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